SHIPPING POLICY

At JodiLee, each piece is thoughtfully designed by Jodi and handcrafted by our specialised artisan team in Bali, Indonesia. We take pride in creating distinctive pieces while supporting our artisans through ongoing, fair employment.

Please read our shipping policy carefully before placing your order, particularly if you are purchasing a pre-order.

1. PRE-ORDERS

Production Timeframes

When you place a pre-order, you are securing your piece and giving our specialised artisans the go-ahead to begin creating it for you in our Bali atelier.

Please allow approximately 3–5 weeks for your piece to be completed in Bali. This is our usual estimated production timeframe, although your piece may be completed sooner.

This timeframe allows us to source materials, carefully craft your piece and complete our quality control and packaging process.

Please note that the 3–5 weeks refers to production time in Bali, not the total delivery time to your Australian address. Additional time is required for international freight, customs clearance and delivery within Australia.

Shipping from Bali to Australia

To help us manage international freight efficiently, we generally consolidate completed orders into bulk shipments from Bali to Australia, usually on a monthly basis.

Once your piece has been completed, passed quality control and been packed for dispatch, it will be included in an upcoming shipment, subject to packing and freight schedules.

Your order may therefore be shipped sooner than anticipated, depending on production progress and the timing of our shipments.

Following arrival in Australia, your order will be processed for dispatch to your nominated address.

The total time from placing a pre-order to receiving it may be longer than the estimated 3–5-week production period.

We always endeavour to have your beautiful piece completed and delivered as promptly as possible, and we sincerely appreciate your patience while our artisans create your order.

Need Your Order Sooner?

If you require your piece urgently, please contact us before purchasing to enquire about the availability and additional cost of individual DHL shipping directly from Bali.

Email: info@jodilee.com.au

Individual international shipping is subject to availability and additional freight charges.

Pre-Order Updates

As each piece moves through production, we may not always be able to provide an exact completion or dispatch date.

If you would like an update, please contact us at info@jodilee.com.au. We will also notify you when your order has been dispatched and tracking information is available.

Changes or Delays to Pre-Orders

Our production and shipping timeframes are estimates provided to help you plan your purchase. Occasionally, production or shipping may take longer than anticipated due to unforeseen circumstances, including material availability, production requirements, public holidays, flight changes or customs clearance.

If a delay occurs, we will endeavour to keep you informed. If your order has not arrived within the estimated timeframe, please contact us so we can review its progress.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law or other applicable consumer protection laws. Your statutory rights remain unaffected.

2. SHIPPING WITHIN AUSTRALIA

Order Processing

Orders for in-stock items are generally processed on the first business day after checkout and dispatched within two business days thereafter.

Express Post orders placed before 2 pm on a business day will generally be dispatched that same business day, subject to stock availability and order processing requirements. Express shipping is available at an additional cost where offered at checkout.

Please note that dispatch time is different from Australia Post delivery time. Delivery estimates are provided by the carrier and are not guaranteed.

Pre-orders are subject to the production and shipping timeframes outlined in the Pre-Orders section above.

Delivery Address

Please ensure your delivery address is complete and accurate, including your street address and any relevant unit or apartment number.

Once an order has been dispatched, changes to the delivery address may not be possible.

Customers are responsible for monitoring tracking information and following any delivery or collection instructions provided by the carrier.

Delivery, Loss or Damage

We take care when packing and dispatching your order. If your parcel is delayed, appears to be lost or arrives damaged, please contact us promptly so we can assist with the appropriate enquiries.

Delivery issues will be handled in accordance with the carrier's procedures and your rights under applicable consumer law.

Signature-on-delivery and additional transit insurance may be available at an extra cost. Please contact info@jodilee.com.au to enquire before dispatch.

3. INTERNATIONAL SHIPPING

JodiLee ships internationally where available. Delivery timeframes vary according to the destination country, shipping method, carrier operations and customs clearance requirements.

Please ensure your delivery details are correct before completing your purchase. Incorrect addresses may result in delays, additional charges or the return of your parcel.

Customs, Duties and Import Taxes

International customers are responsible for any applicable import duties, taxes, customs charges or other fees imposed by their destination country, unless otherwise expressly stated at checkout or agreed in writing.

These charges are separate from the shipping fee paid to JodiLee and are determined by the relevant authorities.

Australian export regulations require us to declare the correct value of goods on customs documentation. We cannot undervalue merchandise or describe commercial purchases as gifts to avoid customs charges.

We recommend contacting your local customs office if you require information about potential import charges before purchasing.

UK Customers

UK customers may be required to pay applicable import VAT, customs duties or other charges, depending on the order value and the import rules in force when the goods arrive.

These charges are the customer's responsibility unless otherwise stated at checkout or agreed in writing. Please monitor your tracking information for any customs payment or clearance instructions.

Customs Delays and Uncollected Parcels

International parcels may be held by customs while documentation, duties or taxes are processed. Customers are responsible for monitoring tracking updates and responding promptly to requests from the carrier or customs authorities.

If a parcel is returned because of an incorrect address, failure to collect it or failure to pay applicable import charges, we will assess the circumstances and any available refund in accordance with our policies and applicable consumer law. Original shipping costs and any return freight charges may be deducted where legally permitted.

Please contact us promptly if you believe your parcel is being held by customs or is at risk of being returned.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Customers are responsible for monitoring their tracking information and checking their junk or spam folder if the email cannot be found in their inbox.

If your tracking information has not arrived or you need assistance locating your parcel, please contact info@jodilee.com.au.

4. SHIPPING COSTS AND COMBINED ORDERS

Shipping charges are calculated according to the destination, shipping method and, where applicable, the weight and dimensions of the parcel. We aim to offer competitive shipping rates wherever possible.

If you place multiple separate orders and later request that they be combined into one shipment, please contact us before dispatch.

Combining orders may change the parcel's weight, dimensions and applicable shipping cost. Any additional charges or potential shipping adjustments will be assessed according to the circumstances. We cannot guarantee a refund of previously paid shipping charges when separate orders are combined.

5. CONTACT US

If you have a question about your order, production timeframe, shipping method or tracking information, please contact us.

Email: info@jodilee.com.au

Thank you for supporting JodiLee. Your patience allows our specialised artisans in Bali to create each piece with the care and attention to detail that makes it special.

STAY IN THE KNOW

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We want you to love your Jodi Lee piece

Every Jodi Lee piece is designed by me and lovingly crafted in our Bali atelier by skilled artisans I have worked with over many years.

Our bags and accessories are made from beautiful natural leather and suede, with crystals, gemstones, embroidery, beading, hand-applied details and embellishments. Because of the nature of these materials and the care that goes into creating each piece, no two pieces will ever be exactly the same.

We want you to be excited when your Jodi Lee piece arrives. If you have any questions about your order or something doesn't feel quite right, please contact us at info@jodilee.com.au. We're always happy to listen and help where we can.

Change of Mind

We understand that sometimes you may receive your piece and decide it isn't quite right for you.

For full-priced purchases, Jodi Lee offers one exchange or store credit per order for change of mind, subject to the conditions below.

Please contact us within 7 days of receiving your order before sending anything back.

If you are shopping from the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, please contact us at info@jodilee.com.au within that 14 day window. You are responsible for the cost of returning the item to us unless otherwise required by applicable law. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.

Returned items must

Be unworn and unused.

Be in their original condition.

Have all original tags and packaging intact.

Be returned using a trackable postage service.

Return postage for change-of-mind returns is the customer's responsibility.

Sale & Discounted Pieces

Our sale and discounted pieces are offered at special prices and are final sale for change-of-mind purposes.

This includes Sitewide Sales, Sample Sales, Black Friday and Cyber Monday sales, and purchases made using discount codes. Change-of-mind exchanges, refunds and store credit are not available on these purchases, and we do not backdate discounts for orders placed before a sale begins.

This does not affect any rights you may have under the Australian Consumer Law if there is a problem with your purchase.

Pre-Orders & Made-to-Order Pieces

Some Jodi Lee pieces are made especially for you in our Bali atelier.

We provide an estimated production timeframe before you purchase, and we ask that you take this timeframe into consideration when placing your order.

For full-price pre-orders, change-of-mind returns may be exchanged or issued as store credit, subject to the conditions above.

Pre-orders purchased using a discount code are final sale for change-of-mind purposes.

Our Beautiful Natural Leather & Suede

We love genuine leather and suede because they are natural materials with their own individual character.

You may notice variations in grain, texture, colour or small natural markings. These are natural characteristics of leather and suede and can vary from piece to piece.

Colours may also appear slightly different depending on your screen and the lighting used when photographing our pieces.

These natural variations are not considered manufacturing faults.

If Something Isn't Right

We carefully check every Jodi Lee piece before it leaves us, but occasionally something can go wrong.

If you believe your piece has a manufacturing fault or another issue covered by Australian Consumer Law, please contact info@jodilee.com.au as soon as possible.

Please include your name, order number, a description of the issue and photographs where possible.

We may ask you to return the piece so that it can be assessed.

Depending on the circumstances, we may repair, replace or refund the item in accordance with Australian Consumer Law.

Repairs & Caring For Your Jodi Lee

Our pieces are designed to be treasured and cared for.

If your Jodi Lee piece has been accidentally damaged or has experienced wear over time, please don't throw it away or give up on it. Contact us first. We're always happy to see whether we can help with a repair or find a solution.

For non-manufacturing faults or accidental damage, repair and postage costs are the responsibility of the customer.

Returned Parcels

When your order is shipped, you will receive an email with your tracking number.

Please keep an eye on your tracking information and contact us at info@jodilee.com.au if your parcel appears to be delayed or stuck. We'll do our best to assist.

If a parcel is returned to us because it was not collected, or because an incorrect delivery address was supplied by the customer, additional postage costs may apply if the parcel needs to be re-sent.

If a parcel is returned to our head office after not being claimed, please contact us within 3 months of the original shipping date regarding the parcel.

Store Credit

Store credit for eligible change-of-mind returns is valid for 6 months from the date it is issued.

Where applicable, store credit may be adjusted for postage and transaction or processing costs associated with the original order.

Refunds

Where a refund is applicable, the amount refunded may be adjusted for applicable postage or transaction/processing costs in accordance with our policy and applicable law.

Refunds are not available for change of mind where our change-of-mind policy provides an exchange or store credit instead.

Forgotten discount codes cannot be refunded or applied retrospectively.

Gift Cards

A Jodi Lee gift card is a lovely way to let someone choose their own special piece.

Gift cards purchased from Jodi Lee are valid for 3 years from the date of purchase, in accordance with applicable Australian law.

Custom Orders

We love creating something extra special for our customers.

Custom orders using Jodi Lee shapes and designs may be created to your specifications. Custom pieces are made specifically for you, so please choose carefully.

Change-of-mind refunds and exchanges are not available for custom orders unless required by Australian Consumer Law.

Please contact info@jodilee.com.au to enquire about our monogramming service and other custom options.

A Little Note From Me

I put a lot of love, creativity and care into every Jodi Lee piece.

From the original design to the beautiful details added by our artisans in Bali, each piece has its own story.

I hope when your Jodi Lee arrives, you feel that.

And if you ever need us, please get in touch. We're here to help.

info@jodilee.com.au

Jodi x