Luna Cleopatra Bag Tobacco/Gold

Pre-Orders:

* When selecting the Pre-Order button this means you have purchased one of our products and it must be made to order in our overseas workshop located in Bali, Indonesia. 

* We advise all pre-orders take approximately 3-5 weeks for delivery (this is for Australian domestic shipping only and international could take longer). This time frame allows us to source materials and carefully produce your piece and go through quality control/packaging. The times are an estimation only and does not account for any unforeseen delays with shipping and customs clearance.

* We love offering FREE WORLDWIDE SHIPPING to our customers (and we know you love this too) so we do not ship items individually. Our shipping cycles are usually once a month to Australia and we appreciate your patience while we organise your orders to you every month. Of course we endeavour to get to you asap and even before our estimate time frame.

* We are able to send your order individually to you personally and if you require this service using DHL with a tracking number there is an additional cost. Please email info@jodilee.com.au to make any enquiries.

* During the production process we are unable to give exact times but if you wish to contact us for an estimation please do so via email info@jodilee.com.au. Otherwise we will contact you once our shipment arrives and your order has been sent directly to you.

* NOTE: We are putting a lot of effort in to being a sustainable brand. We source our materials from sustainable sources, do not pollute the planet with over-production and we support local artisans with stable and fair employment. Please do not demand a refund if the delivery date is later than the estimated time frame. These estimations are given so you are aware of a waiting period and know when you may expect your parcel. We are always working on getting your beautiful handmade pieces to you on time and refunds are not applicable if the date is not exactly 5 weeks. We all must accept there are holidays, weekends, flight changes and customs clearance in every country at various times that can disrupt our normally smooth process.

Shipping within Australia

* All regular shipping costs are included in the price of all Jodi Lee products for sale on Shop

* Express Post orders are dispatched on the same business day if orders are before 2pm and will be an additional cost.

All other Jodi Lee orders will be processed on the first business day after checkout, and shipped within 2 business days thereafter.

Please provide a detailed street address for Australia Post deliveries.

A signature will be needed for delivery otherwise a note will be left for pickup notification.

Jodi Lee is not liable for the following:

* Unexpected delays in delivery times

* Lost or stolen goods

* Damaged goods during the shipping process

International Shipping 

* All shipping costs are included in the price of all Jodi Lee products for sale on Shop

Delivery times will vary according to Australia Post, DHL or another  method if applicable.

Orders will be delivered between 8am-6pm Monday - Friday so please ensure a signature can be provided within these times. Incorrect delivery details cannot be redirected once order has been dispatched.

Jodi Lee is not liable for the following:

* Unexpected delays in delivery times

* Lost or stolen goods

* Damaged goods during the shipping process

* Goods returned for incorrect address given or failure to pick up or pay taxes on time. In the case of a refund due to these reasons the original postage cost will be deducted from the amount originally paid

* If you are located in a country that taxes imported leather goods (UK and Europe) it is the customers responsibility to follow the tracking details provided to monitor if the package is waiting to be released by customs clearance in the destination country. If for any reason the package is not picked up and returned to Jodi Lee the cost of sending the package will be deducted from any refund request.

Please Note: Taxes and duties are not applicable to the shipping rate provided by Jodi Lee. Any taxes or duties incurred at the destination country are at the expense of the delivery recipient.

Australian export regulations require we declare the correct value of items as dutiable merchandise.

Contact your local customs office for any further information that may be relevant to your final purchase cost.

* Jodi Lee does not include insurance on your goods or signature on delivery with free shipping and this can be arranged at an extra cost. Purchasing insurance will cover loss and damages in the delivery process. Enquire via email info@jodilee.com.au

* It is the responsibility of the customer to check tracking once the order has been shipped and the information is provided. Customers must check their junk mail if they have not received any information to update on their order progress or shipping

Returns

❊ IMPORTANT NOTE ❊

When informing our Customer Service team about a request for Return/Refund/Exchange we ask you be kind with your words, our product is handmade with the utmost love and care but we are all human and must respect one another. Each piece is made with genuine leather/suede and crystals/gemstones and we are required by Australian Law to provide the product contents as stated.

To increase speed and efficiency to you in handling any product returns for Jodi Lee we require you to do the following:

* All goods are sent in excellent condition through use of a vigilant quality control system, however if slight imperfections are missed it is the responsibility of the customer to thoroughly check when received and return the goods within 7 days.

* Please notify us info@jodilee.com.au to let us know and provide the following information:

Name

Description 

Price

Reason for Return

* Once we have received the goods we can assess for repairs, replace or exchange your item depending on stock availability.

* Refunds and exchanges are not available on SALE items (this includes all discount codes). This also applies to change of mind. 

* We do not refund items purchased with discount codes or full price prior to delivery. When you pre-order an item with a discount code we do not accept change of mind. 

* Change of mind on full-priced pre-orders can only be exchanged and not refunded. Please Note: If the item chosen is less than the item purchased the difference will not be refunded. 

* Site Wide Sales and Sample Sales are all FINAL SALE. We do not exchange, refund or accept returns. In the case of any manufacturing fault we will exchange only.

PLEASE NOTE: Imperfections on leather are not considered a manufacturing fault. Leather and suede are skins and it is normal to sometimes have slight markings or varying textures

* All BLACK FRIDAY CYBER MONDAY sales and are FINAL SALE. We do not exchange, refund or accept returns.

* Free Shipping is available on each order however in the case of an exchange for change of mind there will be an additional postage cost for the customer to pay.

* When requesting an exchange, credit or refund returned goods must be:
- sent with original tags and packaging intact

- not damaged, worn or washed 

- well worn items will not be replaced, refunded or exchanged unless in the case of a proven manufacturing fault. 

* Non-faulty returned goods are shipped at the expense of the customer and must be returned by a trackable method. Shipping costs and transaction fees from Jodi Lee will be deducted from the refund to customer.

* In cases where a shipping courier delays a delivery we do not refund pre-orders and cannot take responsibility for flight disruptions and customs clearance.

* When a customer refuses to accept a parcel held by customs and it is returned to Jodi Lee we do not refund the goods and will re-send with another postage cost to the customer. Postage is only free once for every order.

Note: When emailing us regarding a return please ask for a Return Authorisation Number. This must be visible on the packaging for us to action your request.

If we are not notified within 7 days we are unable to accept exchange and refund requests.

* Any exchanges must include a self-addressed trackable Australia Post envelope and sent to:

Jodi Lee

PO Box 3164

Tamarama NSW 2026

Include your name, phone number and email address so we can notify you when despatched

Returned Parcel Refund Policy

* When you purchase a Jodi Lee you will receive an email notification with a tracking number at the time of shipping directly to you. 

* The customer is responsible for checking the tracking number and if the parcel is taking a long time or seems to be stuck please contact us via email info@jodilee.com.au for assistance. International parcels are handed over to the local postal service in that country and we must follow procedures to track any delayed or missing items. 

* If a parcel is Returned To Sender this means the local postal service has attempted delivery and the parcel has not been claimed within a time frame. Once we receive a return to sender parcel we will wait for the customer to contact us for a re-delivery. If the parcel needs to be re-delivered it will be an additional postage cost to the customer. 

* In cases of a refund (at the discrepancy of Jodi Lee) the original postage cost to Jodi Lee will not be refunded to the customer. 

* If a parcel is returned to our head office after not being claimed the customer is required to report it is missing within 3 months of Jodi Lee shipping the item. After this period we will consider the parcel unwanted and refunds will no longer apply

Custom Orders

* At Jodi Lee we aim to satisfy our customers specifications and this means Custom Orders are available 

* Conditions do apply when we create a personalised piece.......because it is only made for you

* Enquire via email to jodileedesigns123@gmail.com about our new monogramming service to customise your pre-order!

* Refunds and Exchanges are not applicable to Custom Orders unless there is a manufacturing fault and a repair is not possible

* If you find a manufacturing fault, please contact us immediately and return for assessment and repair only

Repairs (non-manufacturing faults)

* When accidents happen with your handmade creations we understand how devastating this can be. We are always happy to answer your query and offer repair solutions

* If the bag is worn or damaged we will assist with finding a solution and can organise material and cotton for repairs etc

* Non-manufacturing faults will be posted both ways at the expense of the customer

Refunds

* Refunds are only issued after an assessment by Jodi Lee and it is determined there is a manufacturing fault

* Refunds are not applicable for well worn items or damaged pieces

* Refunds are not available for forgotten discount codes. In certain cases a new code can be issued for a customers next purchase 

* If a mistake has been made and a customer purchases by accident and requests a refund we are able to process, however there will be a bank processing fee taken off the amount to be refunded

* Warranties are not available on any items instore. Jodi Lee cannot determine how a customer wears their product and can only provide a beautiful handmade piece. Once there is wear and tear this becomes the responsibility of the customer

Returned To Sender

* If a parcel is incorrectly addressed due to the customer writing on the website re-posting with the correct address will be an additional cost to the customer