Aloha Akaroa Bag Tobacco

Pre-Orders:

* When selecting the Pre-Order button this means you have purchased one of our products and it must be made to order in our overseas workshop located in Bali, Indonesia. 

* We advise all pre-orders take approximately 3-5 weeks to be ready in our overseas workshop to ship to Australia. This time frame allows us to source materials and carefully produce your piece and go through quality control/packaging. The times are an estimation only and does not account for any unforeseen delays with shipping and customs clearance.

* We are unable to ship items individually from Indonesia and our shipping cycles are usually bulk orders once a month to Australia. We greatly appreciate your patience while we organise your orders to you every month. Of course we endeavour to get your order to you asap and even before our estimate time frame.

* We are able to send your order individually to you personally and if you require this service using DHL with a tracking number there is an additional cost. Please email info@jodilee.com.au to make any enquiries.

* During the production process we are unable to give exact times but if you wish to contact us for an estimation please do so via email info@jodilee.com.au. Otherwise we will contact you once our shipment arrives and your order has been sent directly to you.

* NOTE: We are putting a lot of effort in to being a sustainable brand. We source our materials from sustainable sources, do not pollute the planet with over-production and we support local artisans with stable and fair employment. Please do not demand a refund if the delivery date is later than the estimated time frame. These estimations are given so you are aware of a waiting period and know when you may expect your parcel. We are always working on getting your beautiful handmade pieces to you on time and refunds are not applicable if the date is not exactly 5 weeks. We all must accept there are holidays, weekends, flight changes and customs clearance in every country at various times that can disrupt our normally smooth process.

* SHIPPING COSTS: We charge discounted shipping rates (up to 50%) and are unable to refund any shipping costs when separate orders are placed together for the one customer. Australia Post costs are based on weight and dimensions and and will be charged a higher rate for orders shipped together. 

Shipping within Australia

* Express Post orders are dispatched on the same business day if orders are before 2pm and will be an additional cost.

All other Jodi Lee orders will be processed on the first business day after checkout, and shipped within 2 business days thereafter.

Please provide a detailed street address for Australia Post deliveries.

A signature will be needed for delivery otherwise a note will be left for pickup notification.

Jodi Lee is not liable for the following:

* Unexpected delays in delivery times

* Lost or stolen goods

* Damaged goods during the shipping process

International Shipping 

Delivery times will vary according to Australia Post, DHL or another  method if applicable.

Orders will be delivered between 8am-6pm Monday - Friday so please ensure a signature can be provided within these times. Incorrect delivery details cannot be redirected once order has been dispatched.

Jodi Lee is not liable for the following:

* Unexpected delays in delivery times

* Lost or stolen goods

* Damaged goods during the shipping process

* Goods returned for incorrect address given or failure to pick up or pay taxes on time. In the case of a refund due to these reasons the original postage cost will be deducted from the amount originally paid

* Customers are responsible for tracking their shipments Once they receive an email with tracking information. Jodi Lee is not responsible for emails delivered to spam. All customers must make sure they haven't missed this email if they are waiting for their order.

* If you are located in a country that taxes imported leather goods (UK and Europe) it is the customers responsibility to follow the tracking details provided to monitor if the package is waiting to be released by customs clearance in the destination country. If for any reason the package is not picked up and returned to Jodi Lee the cost of sending the package will be deducted from any refund request.

Please Note: Taxes and duties are not applicable to the shipping rate provided by Jodi Lee. Any taxes or duties incurred at the destination country are at the expense of the delivery recipient.

Australian export regulations require we declare the correct value of items as dutiable merchandise.

Contact your local customs office for any further information that may be relevant to your final purchase cost.

• Jodi Lee does not include insurance on your goods or signature on delivery with shipping and this can be arranged at an extra cost. Purchasing insurance will cover loss and damages in the delivery process. Enquire via email info@jodilee.com.au.
• It is the responsibility of the customer to check tracking once the order has been shipped and the information is provided. Customers must check their junk mail if they have not received any information to update on their order progress or shipping
• UK Customers: As of July 2026 UK customers will be required to pay tax on goods upon arrival in to the UK. This is the responsibility of the customer and not Jodi Lee

We want you to love your Jodi Lee piece

Every Jodi Lee piece is designed by me and lovingly crafted in our Bali atelier by skilled artisans I have worked with over many years.

Our bags and accessories are made from beautiful natural leather and suede, with crystals, gemstones, embroidery, beading, hand-applied details and embellishments. Because of the nature of these materials and the care that goes into creating each piece, no two pieces will ever be exactly the same.

We want you to be excited when your Jodi Lee piece arrives. If you have any questions about your order or something doesn't feel quite right, please contact us at info@jodilee.com.au. We're always happy to listen and help where we can.

Change of Mind

We understand that sometimes you may receive your piece and decide it isn't quite right for you.

For full-priced purchases, Jodi Lee offers one exchange or store credit per order for change of mind, subject to the conditions below.

Please contact us within 7 days of receiving your order before sending anything back.

If you are shopping from the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, please contact us at info@jodilee.com.au within that 14 day window. You are responsible for the cost of returning the item to us unless otherwise required by applicable law. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.

Returned items must

Be unworn and unused.

Be in their original condition.

Have all original tags and packaging intact.

Be returned using a trackable postage service.

Return postage for change-of-mind returns is the customer's responsibility.

Sale & Discounted Pieces

Our sale and discounted pieces are offered at special prices and are final sale for change-of-mind purposes.

This includes Sitewide Sales, Sample Sales, Black Friday and Cyber Monday sales, and purchases made using discount codes. Change-of-mind exchanges, refunds and store credit are not available on these purchases, and we do not backdate discounts for orders placed before a sale begins.

This does not affect any rights you may have under the Australian Consumer Law if there is a problem with your purchase.

Pre-Orders & Made-to-Order Pieces

Some Jodi Lee pieces are made especially for you in our Bali atelier.

We provide an estimated production timeframe before you purchase, and we ask that you take this timeframe into consideration when placing your order.

For full-price pre-orders, change-of-mind returns may be exchanged or issued as store credit, subject to the conditions above.

Pre-orders purchased using a discount code are final sale for change-of-mind purposes.

Our Beautiful Natural Leather & Suede

We love genuine leather and suede because they are natural materials with their own individual character.

You may notice variations in grain, texture, colour or small natural markings. These are natural characteristics of leather and suede and can vary from piece to piece.

Colours may also appear slightly different depending on your screen and the lighting used when photographing our pieces.

These natural variations are not considered manufacturing faults.

If Something Isn't Right

We carefully check every Jodi Lee piece before it leaves us, but occasionally something can go wrong.

If you believe your piece has a manufacturing fault or another issue covered by Australian Consumer Law, please contact info@jodilee.com.au as soon as possible.

Please include your name, order number, a description of the issue and photographs where possible.

We may ask you to return the piece so that it can be assessed.

Depending on the circumstances, we may repair, replace or refund the item in accordance with Australian Consumer Law.

Repairs & Caring For Your Jodi Lee

Our pieces are designed to be treasured and cared for.

If your Jodi Lee piece has been accidentally damaged or has experienced wear over time, please don't throw it away or give up on it. Contact us first. We're always happy to see whether we can help with a repair or find a solution.

For non-manufacturing faults or accidental damage, repair and postage costs are the responsibility of the customer.

Returned Parcels

When your order is shipped, you will receive an email with your tracking number.

Please keep an eye on your tracking information and contact us at info@jodilee.com.au if your parcel appears to be delayed or stuck. We'll do our best to assist.

If a parcel is returned to us because it was not collected, or because an incorrect delivery address was supplied by the customer, additional postage costs may apply if the parcel needs to be re-sent.

If a parcel is returned to our head office after not being claimed, please contact us within 3 months of the original shipping date regarding the parcel.

Store Credit

Store credit for eligible change-of-mind returns is valid for 6 months from the date it is issued.

Where applicable, store credit may be adjusted for postage and transaction or processing costs associated with the original order.

Refunds

Where a refund is applicable, the amount refunded may be adjusted for applicable postage or transaction/processing costs in accordance with our policy and applicable law.

Refunds are not available for change of mind where our change-of-mind policy provides an exchange or store credit instead.

Forgotten discount codes cannot be refunded or applied retrospectively.

Gift Cards

A Jodi Lee gift card is a lovely way to let someone choose their own special piece.

Gift cards purchased from Jodi Lee are valid for 3 years from the date of purchase, in accordance with applicable Australian law.

Custom Orders

We love creating something extra special for our customers.

Custom orders using Jodi Lee shapes and designs may be created to your specifications. Custom pieces are made specifically for you, so please choose carefully.

Change-of-mind refunds and exchanges are not available for custom orders unless required by Australian Consumer Law.

Please contact info@jodilee.com.au to enquire about our monogramming service and other custom options.

A Little Note From Me

I put a lot of love, creativity and care into every Jodi Lee piece.

From the original design to the beautiful details added by our artisans in Bali, each piece has its own story.

I hope when your Jodi Lee arrives, you feel that.

And if you ever need us, please get in touch. We're here to help.

info@jodilee.com.au

Jodi x