We want you to love your Jodi Lee piece
Every Jodi Lee piece is designed by me and lovingly crafted in our Bali atelier by skilled artisans I have worked with over many years.
Our bags and accessories are made from beautiful natural leather and suede, with crystals, gemstones, embroidery, beading, hand-applied details and embellishments. Because of the nature of these materials and the care that goes into creating each piece, no two pieces will ever be exactly the same.
We want you to be excited when your Jodi Lee piece arrives. If you have any questions about your order or something doesn't feel quite right, please contact us at info@jodilee.com.au. We're always happy to listen and help where we can.
Change of Mind
We understand that sometimes you may receive your piece and decide it isn't quite right for you.
For full-priced purchases, Jodi Lee offers one exchange or store credit per order for change of mind, subject to the conditions below.
Please contact us within 7 days of receiving your order before sending anything back.
If you are shopping from the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, please contact us at info@jodilee.com.au within that 14 day window. You are responsible for the cost of returning the item to us unless otherwise required by applicable law. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.
Returned items must
Be unworn and unused.
Be in their original condition.
Have all original tags and packaging intact.
Be returned using a trackable postage service.
Return postage for change-of-mind returns is the customer's responsibility.
Sale & Discounted Pieces
Our sale and discounted pieces are offered at special prices and are final sale for change-of-mind purposes.
This includes Sitewide Sales, Sample Sales, Black Friday and Cyber Monday sales, and purchases made using discount codes. Change-of-mind exchanges, refunds and store credit are not available on these purchases, and we do not backdate discounts for orders placed before a sale begins.
This does not affect any rights you may have under the Australian Consumer Law if there is a problem with your purchase.
Pre-Orders & Made-to-Order Pieces
Some Jodi Lee pieces are made especially for you in our Bali atelier.
We provide an estimated production timeframe before you purchase, and we ask that you take this timeframe into consideration when placing your order.
For full-price pre-orders, change-of-mind returns may be exchanged or issued as store credit, subject to the conditions above.
Pre-orders purchased using a discount code are final sale for change-of-mind purposes.
Our Beautiful Natural Leather & Suede
We love genuine leather and suede because they are natural materials with their own individual character.
You may notice variations in grain, texture, colour or small natural markings. These are natural characteristics of leather and suede and can vary from piece to piece.
Colours may also appear slightly different depending on your screen and the lighting used when photographing our pieces.
These natural variations are not considered manufacturing faults.
If Something Isn't Right
We carefully check every Jodi Lee piece before it leaves us, but occasionally something can go wrong.
If you believe your piece has a manufacturing fault or another issue covered by Australian Consumer Law, please contact info@jodilee.com.au as soon as possible.
Please include your name, order number, a description of the issue and photographs where possible.
We may ask you to return the piece so that it can be assessed.
Depending on the circumstances, we may repair, replace or refund the item in accordance with Australian Consumer Law.
Repairs & Caring For Your Jodi Lee
Our pieces are designed to be treasured and cared for.
If your Jodi Lee piece has been accidentally damaged or has experienced wear over time, please don't throw it away or give up on it. Contact us first. We're always happy to see whether we can help with a repair or find a solution.
For non-manufacturing faults or accidental damage, repair and postage costs are the responsibility of the customer.
Returned Parcels
When your order is shipped, you will receive an email with your tracking number.
Please keep an eye on your tracking information and contact us at info@jodilee.com.au if your parcel appears to be delayed or stuck. We'll do our best to assist.
If a parcel is returned to us because it was not collected, or because an incorrect delivery address was supplied by the customer, additional postage costs may apply if the parcel needs to be re-sent.
If a parcel is returned to our head office after not being claimed, please contact us within 3 months of the original shipping date regarding the parcel.
Store Credit
Store credit for eligible change-of-mind returns is valid for 6 months from the date it is issued.
Where applicable, store credit may be adjusted for postage and transaction or processing costs associated with the original order.
Refunds
Where a refund is applicable, the amount refunded may be adjusted for applicable postage or transaction/processing costs in accordance with our policy and applicable law.
Refunds are not available for change of mind where our change-of-mind policy provides an exchange or store credit instead.
Forgotten discount codes cannot be refunded or applied retrospectively.
Gift Cards
A Jodi Lee gift card is a lovely way to let someone choose their own special piece.
Gift cards purchased from Jodi Lee are valid for 3 years from the date of purchase, in accordance with applicable Australian law.
Custom Orders
We love creating something extra special for our customers.
Custom orders using Jodi Lee shapes and designs may be created to your specifications. Custom pieces are made specifically for you, so please choose carefully.
Change-of-mind refunds and exchanges are not available for custom orders unless required by Australian Consumer Law.
Please contact info@jodilee.com.au to enquire about our monogramming service and other custom options.
A Little Note From Me
I put a lot of love, creativity and care into every Jodi Lee piece.
From the original design to the beautiful details added by our artisans in Bali, each piece has its own story.
I hope when your Jodi Lee arrives, you feel that.
And if you ever need us, please get in touch. We're here to help.
info@jodilee.com.au
Jodi x