❊ IMPORTANT NOTE ❊
When informing our Customer Service team about a request for Return/Refund/Exchange we ask you be kind with your words, our product is handmade with the utmost love and care but we are all human and must respect one another. Each piece is made with genuine leather/suede and crystals/gemstones and we are required by Australian Law to provide the product contents as stated.
To increase speed and efficiency to you in handling any product returns for Jodi Lee we require you to do the following:
* All goods are sent in excellent condition through use of a vigilant quality control system, however if slight imperfections are missed it is the responsibility of the customer to thoroughly check when received and return the goods within 7 days.
* Please notify us firstname.lastname@example.org to let us know and provide the following information:
Reason for Return
* Once we have received the goods we can assess for repairs, replace or exchange your item depending on stock availability.
* Refunds and exchanges are not available on SALE items (this includes all discount codes). This also applies to change of mind.
* We do not refund items purchased with discount codes or full price prior to delivery. When you pre-order an item with a discount code we do not accept change of mind.
* Change of mind on full-priced pre-orders can only be exchanged and not refunded. Please Note: If the item chosen is less than the item purchased the difference will not be refunded.
* Site Wide Sales and Sample Sales are all FINAL SALE. We do not exchange, refund or accept returns. In the case of any manufacturing fault we will exchange only.
* All BLACK FRIDAY FRIDAY CYBER MONDAY sales are FINAL SALE. We do not exchange, refund or accept returns.
* Free Shipping is available on each order however in the case of an exchange for change of mind there will be an additional postage cost for the customer to pay.
* When requesting an exchange, credit or refund returned goods must be:
- sent with original tags and packaging intact
- not damaged, worn or washed
- well worn items will not be replaced, refunded or exchanged unless in the case of a proven manufacturing fault.
* Non-faulty returned goods are shipped at the expense of the customer and must be returned by a trackable method. Shipping costs and transaction fees from Jodi Lee will be deducted from the refund to customer.
* In cases where a shipping courier delays a delivery we do not refund pre-orders and cannot take responsibility for flight disruptions and customs clearance.
Note: When emailing us regarding a return please ask for a Return Authorisation Number. This must be visible on the packaging for us to action your request.
If we are not notified within 7 days we are unable to accept exchange and refund requests.
* Any exchanges must include a self-addressed trackable Australia Post envelope and sent to:
PO Box 3164
Tamarama NSW 2026
Include your name, phone number and email address so we can notify you when despatched
* At Jodi Lee we aim to satisfy our customers specifications and this means Custom Orders are available
* Conditions do apply when we create a personalised piece.......because it is only made for you
* Enquire via email to email@example.com about our new monogramming service to customise your pre-order!
* Refunds and Exchanges are not applicable to Custom Orders unless there is a manufacturing fault and a repair is not possible
* If you find a manufacturing fault, please contact us immediately and return for assessment and repair only
Repairs (non-manufacturing faults)
* When accidents happen with your handmade creations we understand how devastating this can be. We are always happy to answer your query and offer repair solutions
* If the bag is worn or damaged we will assist with finding a solution and can organise material and cotton for repairs etc
* Non-manufacturing faults will be posted both ways at the expense of the customer
* Refunds are only issued after an assessment by Jodi Lee and it is determined there is a manufacturing fault
* Refunds are not applicable for well worn items or damaged pieces
* Refunds are not available for forgotten discount codes. In certain cases a new code can be issued for a customers next purchase
* If a mistake has been made and a customer purchases by accident and requests a refund we are able to process, however there will be a bank processing fee taken off the amount to be refunded
* Warranties are not available on any items instore. Jodi Lee cannot determine how a customer wears their product and can only provide a beautiful handmade piece. Once there is wear and tear this becomes the responsibility of the customer
Returned To Sender
* If a parcel is incorrectly addressed due to the customer writing on the website re-posting with the correct address will be an additional cost to the customer